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Privacy Policy

Last updated: September 24, 2026

Mia is an AI receptionist and email assistant for small businesses, operated by Atlas Pages LLC ("Atlas Pages", "we"). It answers a business's phone calls, helps manage appointment requests, sorts the business's Gmail inbox, and writes draft replies for the owner to review. This page explains what we collect, what it is used for, who processes it, and how to have it deleted.

Operator: Atlas Pages LLC, 9407 NE Vancouver Mall Dr # 2516, Vancouver, WA 98662-6191, United States. Phone: +1 (425) 675-7520. Email: info@atlas-pages.com. Website: https://atlas-pages.com.

Questions or requests: info@atlas-pages.com

What Mia accesses

Mia only gets access you grant on Google's consent screen, and each kind is separate:

  • Gmail (always, once you connect it). Mia reads your messages and threads to classify them, adds and removes its own labels, archives messages it classifies as noise, and creates draft replies in your mailbox. It also puts its own notes (alerts, daily brief) into your inbox. With this access Mia does not send email.
  • Google Calendar (only if you enable it). Mia reads events on your primary calendar to find free times, and creates an event only after you press Approve for a meeting in Mia's dashboard (or, if you turn it on, for a time a caller books).
  • Sending email (only if you explicitly enable it). This is off by default and needs a separate step with a warning screen. When it is on, Mia sends only short answers to routine questions that match your FAQ, under strict rules you can see before enabling it. Everything else remains a draft for you.

You can turn calendar and sending off at any time, and you can disconnect Gmail entirely in Connections.

What Mia stores

  • Your account: email address, a hashed password (never the password itself), and sign-in times.
  • Google access tokens, encrypted (AES-256-GCM). They are never shown in the app or written to logs.
  • Message metadata and short excerpts: sender, recipients, subject, date, and up to about 2,000 characters of the cleaned message text for each email Mia handles, so you can review its decisions in the log.
  • Decisions: how Mia classified each email, what it did (label, archive, draft), the draft text it wrote, and your ratings and corrections.
  • Memory and contact profiles: short notes Mia learns from your corrections and edits (for example "no exclamation marks"), and brief profiles of people you correspond with, built from your mail with them.
  • Business profile you provide during onboarding (services, prices policy, FAQ, writing style).
  • Phone calls a business lets Mia answer: the caller's number, the call recording and transcript, a short summary, and any appointment request or message the caller left, so the business can follow up.
  • Operational records: thread summaries and goals, meeting proposals, usage and cost figures, and error reports needed to keep the service working.

Mia does not store full mailboxes, attachments, or calendar event details beyond the time slots it checks.

Demo requests

When you request a demo at /book-demo, we store your name, business name, email, mobile number, preferred demo time, time zone and notes, plus the IP address and browser user agent of the request (to prevent abuse). If you tick the text-message consent box we also store the consent record described below. We use this information only to arrange and hold your demo and to answer your request.

SMS Messaging

Atlas Pages LLC may send customer-care text messages to users who have expressly opted in, including messages about demo requests, account setup, support requests, and appointment-related updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.

  • How you opt in. By ticking the unchecked text-message consent box on the demo request form at /book-demo. The box is optional; consent is not a condition of purchase.
  • What we record. With each consent we keep your mobile number, the date and time (UTC), the page it was given on, the exact disclosure text and its version, and the Terms and Privacy Policy links shown with it. When you reply STOP, we record the opt-out and its time and send no further texts.
  • No sharing for marketing. Atlas Pages LLC does not sell, rent, or share mobile phone numbers or SMS consent with third parties, affiliates, or lead generators for their own marketing or promotional purposes.
  • Service providers. We may use service providers to operate our services and deliver messages on our behalf. They may process information only as necessary to provide those services and not for their own marketing purposes. Our text messages are delivered by Twilio.

Details of the program: SMS Customer Care Messaging.

Facebook and Instagram

If a business connects its Facebook Page (and the Instagram professional account linked to it), Mia receives the messages people send to that Page or account, and comments on its posts. From them we store:

  • the message or comment text;
  • the sender's Page-scoped id and display name;
  • the time, and Mia's draft and any reply sent.

This is used only to show the conversation to the business, draft replies and, if the business turns it on, answer routine questions automatically within Meta's 24-hour reply window. The Page access token is stored encrypted and never shown. We don't use this data for advertising, and we don't sell or share it.

Data deletion:

  • Disconnecting the Page in Connections unsubscribes it from Mia and deletes the stored token.
  • Deleting the conversations, or all data of a business, takes an email to info@atlas-pages.com from the business owner or from the person who messaged the Page. We delete it within 30 days and confirm.
  • Removing Mia's access on Meta's side: remove Mia under Facebook Settings → Business Integrations.

Who processes your data

  • Anthropic (AI model provider). To classify emails, write drafts and hold phone conversations, Mia sends the relevant message or call text and your business profile to Anthropic's API. Under Anthropic's commercial terms, this data is not used to train their models and is kept only as long as their terms allow for providing the service and preventing abuse.
  • Vapi (voice AI platform) and Twilio (phone numbers and text-message delivery), for calls a business lets Mia answer and for text messages.
  • Meta (Facebook and Instagram), as the provider of the Page messages and comments a business connects.
  • Supabase (database hosting), Vercel (application hosting), and Inngest (job scheduling). Inngest receives only identifiers and status information, not email content.
  • Google, as the provider of Gmail and Calendar.

We do not sell your data, share it with advertisers, or use it for advertising.

Google API Services: Limited Use

Mia's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • Gmail and Calendar data is used only to provide and improve the user-facing features described above, for you.
  • It is not transferred to others except as needed to provide those features (the processors listed above), to comply with the law, or as part of a merger or acquisition with your notice.
  • It is not used for advertising, and not used to train general-purpose AI models.
  • People do not read your email content unless you ask us to (for example for support), it is needed for security or abuse investigation, it is required by law, or the data has been aggregated and anonymized.

Retention and deletion

  • Disconnecting Gmail revokes Mia's access at Google immediately and deletes the stored token, and Mia stops reading your mail. The disconnect dialog has the option "Also delete my log, memory, contact profiles and thread history", which is on by default. Disconnecting with this option removes, right away, everything Mia derived from your mailbox: message excerpts and decisions (the log), drafts records, memory and learned rules, contact profiles, thread summaries and goals, meeting proposals, follow-up and alert records, cleanup jobs, suggestions, and error reports. Your account, your business profile and your settings are kept. If you untick the option, those records stay so your history is there if you reconnect.
  • Deleting your account deletes everything Mia stores about you and your mailbox: account, tokens, excerpts, decisions, drafts records, memory, contact profiles, call records, and settings.
  • Demo requests are kept while we arrange and follow up on your demo; ask us and we delete them. We keep SMS consent and opt-out records as long as needed to show we honored them.
  • To delete your account, your email-derived data or a demo request, email info@atlas-pages.com. We do it within 30 days (usually much sooner) and confirm when it is done.
  • Backups held by our hosting providers expire on their own schedule, at most 30 days.

Security

Connections use HTTPS. Google tokens are encrypted at rest. Access to the service is invite-only, with rate-limited sign-in. No system is perfectly secure; if we learn of a breach affecting your data we will tell you promptly.

Children

Mia is a business tool and is not intended for anyone under 16.

Changes

If this policy changes in a way that matters, we will tell you by email or in the app before the change applies.

Contact

Atlas Pages LLC
9407 NE Vancouver Mall Dr # 2516, Vancouver, WA 98662-6191, United States